Hospitality Solutions

TSAChoice understands that good communication is at the heart of every hotel.

And as a Mitel Advanced Hospitality Specialist, Hoteliers are granted peace of mind in knowing that TSAChoice is a Solution Partner that has the hospitality expertise and experience needed to provide a communications option designed to integrate flawlessly into their existing operations.

From the first interaction to check-out, TSAChoice’s hospitality technology solutions help you to provide the best guest experience possible.

Schedule a Consult

Solutions for Your Industry

Our experienced team will partner with you to find the right combination of services to meet your organization's needs. Our solutions include:

Image

It is more than just making your guests feel at home - it's about providing the next level of hospitality.

Are guests at your hotel or resort there to work, to relax, for a special event, or a combination? TSAChoice’s technology solutions enhance your guests' experience, no matter the purpose. Whether your property needs behind-the-scenes workflow management, in-room digital entertainment options, or a fast and secure Wifi network, TSAChoice offers technology solutions to support operations and meet your guests' every need.

Before Your Guest Arrives

Prior to check-in, your guests may contact you with various questions about reservation details, your location, special requests, event planning, local things to do, and more. We can work with you to make sure that those calls and emails between your front desk and your guests are handled efficiently to help make a good first impression. With call documentation, you can collect detailed information to pass along to other team members. You may even share an excellently handled call with your team as an example and use screen recordings to verify that team members are using online tools effectively.

Is Your Network Guest-Ready?

Make sure your IT network is ready for guests. TSAChoice can provide an assessment and make recommendations to keep your data network safe. And with the TSAChoice Complete IT plan, we can provide ongoing monitoring and management of all endpoints on your data network.

Enhanced Internal Communication Across Your Property

Let’s face it: some communication needs to stay behind the scenes to maintain the magic. Perception is reality, and you want your guests to feel good about choosing your property. Communication between guest services, room service, housekeeping, and maintenance is vital to providing an experience your customer won’t forget.

Manage staff workflow, assign immediate maintenance duties, and schedule preventative maintenance using a telephony interface, a computer, or a mobile app. This technology also allows staff to prioritize work, ensuring immediate needs are met to deliver top customer care again and again.

Guest Mobility

Provide your guests with a concierge in their pocket. Make sure your guest has all the information about your property and surrounding location that is normally contained in a welcome packet located in their room—right on their smart device. Provide guests the ability to view restaurant menus, book reservations, or even control in-room items such as blinds and lighting.